I’m very new here, but I’ve been reading a lot of the questions and
wondered if a reasonable answer would be:
Nope. That is not a answer. Nothing of what you are saying would ever be a reasonable answer since an answer is not a commentary judgement call on another user’s capabilities. An answer is an answer. You could possibly use a tone like that if you can actually provide a real answer to the issue by saying, “Here is what you can do. I just Googled it from this site.” But as an answer in and of itself, nope.
That said—as someone who has been doing tech work for years—I feel your pain, and that kind of tone might be used as a comment since “Have you tried Google?” is the modern equivalent of “Read the flying
*cough* manual.” But just not without giving the person asking the question the benefit of the doubt.
The problem is not branding/promotion of using “Google,” but rather the immediate aggressive tone. I will admit I have asked if someone did some basic Google searching while dealing with quite bad questions, but only in frustration, only in the comments and only when the question was so bad I avoided standing up to watch it get down voted and closed.
So my approach would be to assume good faith. Some people truly come here in a panic when they have a problem and leave out details, but a simple comment stating, “Well, did you even do a basic Google search? Because I just did and found this, that and the other…” The deal is that sometimes people do come back and say, “Oh, I forgot to mention that…” Other times people will just say, “I saw those, I don’t know what those mean… Please help me! This is urgent!”
The reality is you honestly cannot assume someone is just being dense to be dense. It’s better to assume right away that someone needs real help and their lack of details that could be coming from panic are rooted in a rush to find a solution more than anything else.
If they then just act dense and—honestly—like an idiot looking for free tech support as if this place is an on-demand help desk, then just politely walk away and say, “Look if you can’t help yourself, we can’t help you…”