I don't spend a lot of time here on a regular basis, so I'm mostly happy to defer to the elected moderator team. I thought about this question for a minute, though, and decided to add a concurrence on the issue.
When I think of Super User, the bottom line that comes to mind is "technical problems with a home computer." This question doesn't meet either criterion. First, feature support, at least in this case, is more of a corporate policy sort of thing than a technical glitch or configuration problem that the community can help you to fix or resolve. Second, EMR programs are things you'd see in hospitals, ambulances, doctors' offices... rarely if ever on home computers.
At best, I'd say you have an argument for "question doesn't belong on the site but the explanation for why was not communicated well."