My question on SuperUser was closed as opinion-based.
1st version of the question had this sentence at the last line: "Is this a normal behavior from Microsoft to ignore a complete country?"
I can see why this sentence may generate opinion-based responses, so I removed it.
However, the main question is about the official way to request time zone updates from Microsoft, which I presume is a single correct way. Everything else in the question is just context and what has been tried and failed.
Why is my post still considered opinion-based?
Also, even with the sentence that I removed, is it justifiable to close a question about a genuine problem because it concluded with a question if this happens too often or not?
The main points I got from the responses:
We are not Microsoft, so we don't know the answer, you have to contact Microsoft
Considering that I tried contacting Microsoft and failed, I assumed that I am missing the proper way to contact them. So I posted my issue on SuperUser hoping to get guidance about what can I do.
I believe that super users can help in leading me to the proper channel.
This is off-topic, your problem isn't about your software or hardware, it is about a corporate's support line
While it is true that the issue will eventually be solved by Microsoft's support, it is definitely a software issue that users of this site my encounter, and to solve it they should submit this issue to Microsoft first (I think it is a super user's responsibility).