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My question on SuperUser was closed as opinion-based.

1st version of the question had this sentence at the last line: "Is this a normal behavior from Microsoft to ignore a complete country?"

I can see why this sentence may generate opinion-based responses, so I removed it.

However, the main question is about the official way to request time zone updates from Microsoft, which I presume is a single correct way. Everything else in the question is just context and what has been tried and failed.

Why is my post still considered opinion-based?

Also, even with the sentence that I removed, is it justifiable to close a question about a genuine problem because it concluded with a question if this happens too often or not?

[EDIT]
The main points I got from the responses:

  • We are not Microsoft, so we don't know the answer, you have to contact Microsoft
    Considering that I tried contacting Microsoft and failed, I assumed that I am missing the proper way to contact them. So I posted my issue on SuperUser hoping to get guidance about what can I do.
    I believe that super users can help in leading me to the proper channel.

  • This is off-topic, your problem isn't about your software or hardware, it is about a corporate's support line
    While it is true that the issue will eventually be solved by Microsoft's support, it is definitely a software issue that users of this site my encounter, and to solve it they should submit this issue to Microsoft first (I think it is a super user's responsibility).

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  • 1
    You are asking about problems with a company, not about problems we can help you solve with the hardware and software in front of you. In your original question you asked "Is this a normal behavior from Microsoft to ignore a complete country?" and we cannot answer that because that question has everything to do with Microsoft and nothing to do with hardware or software. Even in your current form you are still asking "How to submit time zone changes to Microsoft?" which still has everything to do with the company and nothing to do with your actual computer and the software on it.
    – Mokubai Mod
    Nov 5 at 22:09
  • @Mokubai The problem that I am facing which is on the software on my computer can be solved by reaching the company that made it. This forum being full of sys admins and super users can definitely guide me to better ways to submit this issue
    – NadAlaba
    Nov 6 at 1:09
  • @NadAlaba - Except you have indicated you already tried all know ways to report the issue to Microsoft
    – Ramhound
    Nov 6 at 23:27
  • @NadAlaba Regarding your question edits: “I believe that super users can help in leading me to the proper channel.” No we can’t. You are asking for hand holding when we are all the same as you; in a case of how to contact Microsoft we have no magical way to get past Microsoft’s support process. “… it is definitely a software issue that users of this site my encounter…” No it isn’t a software issue. This is an issue with Microsoft somehow not providing basic updates to a core process such as timezones. Software is not malfunctioning here; Microsoft is simply not updating a system config file. Nov 7 at 15:26
  • @Giacomo1968 Are you serious? Is that what you call community help? "hand holding"? "We are all the same as you" - As I said in my edits: "I assumed I am missing the proper channel", when I asked the question I didn't know that nobody knows. That would've been an answer to my question "You have done everything you can as a user, there is nothing more you can do".
    – NadAlaba
    Nov 7 at 15:39
  • @Giacomo1968 And yes, my issue is definitely a software issue. It is caused by Microsoft doing something wrong, but after all, the solution to a lot of software issues is fixing something by the developers.
    – NadAlaba
    Nov 7 at 15:43
  • @NadAlaba “Are you serious? Is that what you call community help?” Yes, I am serious. I post answers here and the questions are on topic and have a clear path to an answer. In this case, this is a 100% customer support issue and you need to contact Microsoft and there is nothing else anyone can say. “I assumed I am missing the proper channel…” What proper channel? Thus my “hand holding” comment. Why is it that some people, believe others have some secret knowledge you don’t have and can somehow solve all problems for you? This mentality of “Talk to the right person.” is ridiculous. Nov 7 at 16:08
  • @NadAlaba “And yes, my issue is definitely a software issue.” It is a software issue in the sense that Windows is software and you have an issue with it. In this case, Microsoft has not pushed an update for some reason for timezones to correct this issue. Nobody other than Microsoft can fix this. None of us here can tell you, “Hey! Go to this secret setting nobody else knows and do this and there you go; problem solved.” My tone is based on the frustration in yet another user coming meta and complaining, “Hey! Why is my question off topic?” And then when explained, said user doesn’t accept it. Nov 7 at 16:11
  • I can sympathize as I also take issue with the language that is used. It appears rather than creating more gating categories for closure reasoning citation, the site's moderation prefers to simply use what's already there, even if it doesn't make any sense or isn't actually true. I recently had a question closed for being opinion based despite it having a definite, explicitly qualifiable solution, and when I pointed this out I was told "If someone answered with a "yes" or "no", you wouldn't have a satisfying answer, right?".
    – Arctiic
    Nov 13 at 7:59

1 Answer 1

2

This is opinion-based because nobody here is Microsoft.

We do not know why Microsoft is not pushing a timezone update in a timely manner.

First you ask this:

“However, it is not getting reopened after I removed that line…”

Simply removing a line doesn’t magically reopen a question. If you look at the moderation links below your question:

  • Share
  • Edit
  • Follow
  • Reopen
  • Flag

What needs to happen is multiple users on this site need to click the “Reopen” link and vote for the question to be reopened. Then, and only then, will the question be re-opened.

As for the opinion-based aspect of this, again, nobody here is Microsoft. Thus we have no official way of answering or even understanding this issue.

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    Even the edited version is still asking "How to submit time zone changes to Microsoft?" which is not a problem with their computer hardware or software, it is a telephone call or email to their customer support lines.
    – Mokubai Mod
    Nov 5 at 22:10
  • @Giacomo1968 The question is not "why Microsoft is not pushing a timezone update in a timely manner". It is "how to submit these information to Microsoft". You do not have to be Microsoft to answer that.
    – NadAlaba
    Nov 5 at 22:11
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    “The main question is about the official way to request time zone updates from Microsoft…” Contact Microsoft. I don’t believe you need to make them aware of a global timezone change for Syria. Timezone changes are actually not managed by Microsoft, Apple or any Linux entity. These are standard values pushed ICANN to the world as you pointed out. So the question is really why hasn’t Microsoft done that yet. And by “that” I mean push a sync to machines in Syria. Perhaps forcing a manual time server sync would help? I‘m not a Windows person but that is the issue here. Nov 5 at 22:17
  • @NadAlaba but you do have to be Microsoft to answer that. Microsoft support lines and internal paths between support people and engineers and policy makers are kept private within the company and beyond what little publicly available information that is available on their support contacts there is very little else we can provide. It's up to you to fight through their bureaucracy via their support lines or to find a friendly local sales contact willing to help you.
    – Mokubai Mod
    Nov 5 at 22:22
  • P.S. When looking at this official Microsoft doc I see Syria as UTC+2. Are you sure this is not simply an issue with your PC? Nov 5 at 23:45
  • 1
    @Giacomo1968 - It should be +3 not +2, table hasn’t been updated since June 2022
    – Ramhound
    Nov 6 at 23:28
  • @Ramhound Sorry for the mixup! Nov 7 at 0:14

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