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Tl;Dr: I'm looking for a canonical for
              troubleshooting problems that might be caused by end-user computers
                     that occurs when using web applications.


This is a follow-up of 2023 stand about "troubleshooting" and "triggered" after reading https://superuser.com/q/1766806/152004 and https://superuser.com/q/1766843/152004.

I'm looking for a canonical question about issues related to using web applications when it's not clear is the issue is caused by elements that can be handled by the end-user (with or without help of a tech savvy helper or admin) or not.

If such canonical doesn't exist, I would like to be pointed to good examples of SU questions about common situations when using webapps that have required troubleshooting:

  • There isn't an obvious error message
  • There is an error message but it's unclear i.e. "Something went wrong, try again later".
  • The web app user interface is not responding as expected.
  • There are missing webapp user interface elements
  • Customer support / help center pointed the user to an online community like Stack Overflow (SO) but the question was closed / rejected as off-topic. In the case of SO questions about using webapps are commonly closed as "Not about programming or software development".
  • Someone pointed the user / migrated a question to Web Applications but the questions was closed as off-topic because it's a troubleshooting like question.

The good examples might be good because

  1. They help to clarify the scope and workings of Super User related to these problems, i.e. the question might be closed as off-topic but includes at least one comment clearly explaining the close reason for that specific case or it the question closing was discussed in Meta Super User, no matter of the end result.
  2. They works as an examples of the "homework" that the OP should do before asking the question or to make the question a good fit for Super User, i.e. shows the questions made by the people that helped the OP to provide enough details.
  3. The answers includes troubleshooting guidance.

NOTE: While I'm open to any good example suggestion, the exceptions about the good examples that I'm looking at this time are

Already scanned and can't find one about this.


Where to start with "webapp troubleshooting"

For people that don't have idea about where to start with troubleshooting "a problem with a webapp", I think that the following are the typical recommendations:

  1. Verify that operative system is updated. Depends on the operative system.
  2. Verify that the network connection is working correctly. Depends on the network connection used. Might require help from the local/wide network administrator and/or ISP.
  3. Verify that there isn't any operative system utility software interfering. Depends on the utilities installed.
  4. Verify that the web browser is updated. Depends on web browser used.
  5. Try again using the web browser mode that starts with a clean browser history and all the user added elements disabled. Depends on user situation and the web browser user, i.e., for Chrome users the typical recommendation is to use Incognito mode in order to not have to loose the cookies and other browser history elements on an early stage.

Here are some questions that I found about someway related to "webapp troubleshooting":

Related


More questions about troubleshooting problems when using a webapp

Some are be too specific, but might help to verify that all the bases were covered

Other recent questions that might benefit from the canonical

Some Related Tags


Tags related to blocking ads / "popups" like the one suggesting to use Google Chrome to Safari or Edge users.

Ref. Stop Gmail pop-up ad "Google recommends using Chrome" (from Dec, 2022), Is it possible to tell google to stop nagging me about chrome? (from 2017),

Questions with the above tags might be related to

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  • 1
    Errm. Questions about Web Applications are off topic. We have a Web Applications For power users of web applications site for them...
    – DavidPostill Mod
    Feb 5, 2023 at 5:31
  • 1
    @DavidPostill problems with the webapps themselves would be off topic but the DRM question is more focused on why the browser requires the user to press a button to enable DRM. The question could do with being more clearly focused on the browser they use (from a comment I think they mentioned Firefox which may not have enabled DRM plugins by default) but they do say Soundcloud is only an example site that produces the issue.
    – Mokubai Mod
    Feb 5, 2023 at 7:21
  • @DavidPostill I already know that questions about web applications might be asked in Web Applications. Unfortunatelly troubleshooting like questions are off-topic there. I added a Tl;Dr are reworded some statements. Please let me know if that helped to clarify what I'm asking.
    – user152004
    Feb 5, 2023 at 16:57
  • P.S. Web Applications is not the only site where questions about webpps are on-topic, i.e. there are a lot of sites having [facebook] meta.stackexchange.com/q/243644/289691 , questions about Google Analytics might be better served in Webmasters, some questions about Wolfram Alpha might be better served in Mathematica, some questions about ChatGPT are off-topic in Web Applications but might on-topic in other sites like Artificial Intellegence, even on SU like ...
    – user152004
    Feb 5, 2023 at 17:01
  • ... OpenAI ChatGPT gives a network error at long responds. How can I fix it? if the OP followed the appropriate SU troubleshooting questions workings
    – user152004
    Feb 5, 2023 at 17:02
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    All well and good. I still don't think a canonical question / answer is possible for Web Applications troubleshooting is possible. Feel free to attempt it. If anything it belongs on WebApps not here on Super User.
    – DavidPostill Mod
    Feb 5, 2023 at 17:48
  • @DavidPostill Thanks for your reply. Please bear with me at least for one more minute. I just posted an answer to the newest google-chrome question about a problem with Youtube that require troubleshooting. The question just includes an image and says that the problem does't happens in other browsers. Usually I have voted to close it as unclear / needs details but I took this opportunity to make a troubleshooting experiment.
    – user152004
    Feb 5, 2023 at 18:18
  • What I'm expecting that happens is that the OP provides additional details or returns saying that something in the answer was helpful.
    – user152004
    Feb 5, 2023 at 18:18
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    Yeah well your answer is not an answer. Requests for clarification should be in comments.
    – DavidPostill Mod
    Feb 5, 2023 at 20:01

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