<p>We've had quite a lot of debate about Super User and the website-questions-policy.  Here are two of the more major threads:</p>

<ul>
<li><a href="http://meta.stackexchange.com/questions/38391/high-reputation-users-having-trouble-understanding-super-user">High reputation users having trouble understanding Super User?</a></li>
<li><a href="http://meta.stackexchange.com/questions/39615/superuser-website-applications-policy">Superuser website applications policy</a></li>
</ul>

<p>That's the basis of current policy, so start there.</p>

<blockquote>
  <p>Is it fair to ask a question at Super User about how to most efficiently access support resources (e.g. drivers, BIOS updates, tools, manuals) from a computer manufacturer's web site?</p>
</blockquote>

<p>Yes, it's fair <em>to ask</em>.  But if the question is more about <em>how to use the manufacturer's website</em> than <em>supporting the hardware</em>, it may fall afoul of the website policy.</p>

<p>Resolving this is simple: don't ask how to use the manufacturer's website; ask how to fix the problem hardware.  (Or software.  Whatever.)</p>