I recently asked [this question](http://superuser.com/questions/990176/open-a-cash-drawer-using-a-rj11-dio-12-24v-port-in-windows-7), and while looking for an answer I contacted the customer support of **Shuttle**.

They replied with a message which was a bit like this:

> Please find attached a software tool for your request, you can use it by doing [...].

So basically, this solved my problem, but I cannot give the software to anyone since it is not mine, so basically the only answer I could write would be like:

> For anyone having the same issue, you should contact Shuttle support [...].

...which I don't know if it is acceptable. What should I do with that question?