We've had quite a lot of debate about Super User and the website-questions-policy. Here are two of the more major threads:
- High reputation users having trouble understanding Super User?
- Superuser website applications policy
That's the basis of current policy, so start there.
Is it fair to ask a question at Super User about how to most efficiently access support resources (e.g. drivers, BIOS updates, tools, manuals) from a computer manufacturer's web site?
Yes, it's fair to ask. But if the question is more about how to use the manufacturer's website than supporting the hardware, it may fall afoul of the website policy.
Resolving this is simple: don't ask how to use the manufacturer's website; ask how to fix the problem hardware. (Or software. Whatever.)