> If this isn't a question about computer software (support for it) then I give up!

No, it wasn't about software/computer support.

I suggest you read the [FAQ](http://superuser.com/faq):

    [SuperUser is about ... ] and it is not about ...

    * websites or web services like Facebook, Twitter, and WordPress


The question was clearly about a website, there for off-topic, there for closed.