I think it's safe to assume that people who don't know what a terminal is will probably end up on a forum like the Windows 7 Forums anyway. Why can I assume this? Here are two prime examples:
Exhibit A
Exhibit B
Person 1: Hey bud, I was wondering if you could help me change the wallpaper on my new laptop thing?
Person 2: Yikes, I'm gonna have to say you're going toI'd like to think that the more basic questions belong with someone's tech support or on a separate forum, like the have to check SuperUser, it's pretty tough.
v.
Person 1: HELP ME FRIEND!!! MY MOUSE REACHED THE END OF THE MOUSEPAD AND NOW I CAN'T USE IT!!! HELP!!!
Person 2: Calm down, we'll do this quickly and swiftly. I'll check on Google. (20 seconds later) Apparently all you have to do is pick up the mouse and put it back on the mousepad.
Which one is more realistic?
That said, more complicated questions that are still Googleable (e.g. finding the best antivirus), they should be answered anyway because SuperUser is also part wiki.