While its come up on meta before, I'm wondering if allowing companies to have 'Official' support accounts would be a good idea. Unlike SO, most of SU's scope is hardware (which is often a black box) and compiled software, which even if its open source, we're unlikely to tear apart and fix.

With situations like this, while i love that someone from the company is watching SU, and is attempting to help solve the situation, can we actually work out some way where these folks are recognised, and hopefully we'll have some way where solutions are fed back into the site from them?