21

I recently asked Open a cash drawer using a RJ11 DIO 12/24V port in Windows 7, and while looking for an answer I contacted the customer support of Shuttle.

They replied with a message which was a bit like this:

Please find attached a software tool for your request, you can use it by doing [...].

So basically, this solved my problem, but I cannot give the software to anyone since it is not mine, so basically the only answer I could write would be like:

For anyone having the same issue, you should contact Shuttle support [...].

...which I don't know if it is acceptable. What should I do with that question?

  • 1
    Have you tried contacting their support and asking if the tool is publicly available? Say you wanted to write a blog about the problem and would like to mention the tool as a fix... – Mokubai Oct 28 '15 at 12:18
  • 1
    @Mokubai I just did, they said no, so I will follow Oliver's advice, thanks for your help! – Holt Oct 28 '15 at 15:30
  • No worries. As Oliver mentioned that is a perfectly valid answer, it just seemed worth a try to see if the tool could be released so it would benefit more people. Glad you got a fix for your problem. – Mokubai Oct 28 '15 at 15:38
32

Explaining that you contacted support and received a tool from them, which solves the issue, is a perfectly acceptable answer to the question.

Anyone with the same problem will be happy to read that.

  • 5
    Especially if you can then explain how you used it and what it did (as that may be more helpful than support's explanation). – SuperBiasedMan Nov 2 '15 at 17:44

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