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Super User question about manufacturer support web site resources: on or off topic?

Is the following question on- or off-topic for Super User:

http://superuser.com/questions/123357/service-tag-urls

I choose to interpret the FAQ liberally, and the question as I see it does relate to computer hardware and software: it's asking about computer manufacturer support resources. When I have a problem with my computer hardware, that's the first place I go then Super User. (Well actually - we go to Google first!)

@Josh K, in his comments at the question above, quotes the FAQ and points to other meta questions that seem to be talking about web applications. I don't think that's the case here. So:

Is it fair to ask a question at Super User about how to most efficiently access support resources (e.g. drivers, BIOS updates, tools, manuals) from a computer manufacturer's web site? Many super users are de-facto support personnel for family and friends. Wouldn't it be handy to have shortcuts to computer manufacturer resources for specific service tags?

We're on a slippery slope if any question about a web site is a target for closure. I think the >3000 community ought to be more liberal in interpretation of the FAQ when a question clearly has some on-topic content and merit. The FAQ is necessarily terse and therefore vague because nobody wants it to be a 500+ page document with law-like precision. I don't believe the FAQ is terse to justify strict interpretation.

p.s. I'd have counted myself in that >3000 community but my rep got nerfed after the recent recalc. :-(

Chris W. Rea
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